Terms & Conditions
PRICING: Prices are in US dollars and are subject to change without notice. All orders are subject to price in effect at time order is placed. Final payment is due upon receipt and prior to shipping. Late payments are subject to a 20% handling and storage fee based on total amount due and are at the sole discretion of Brenda Houston Designs. Payments more than 5 days late could result in a void of the sale. Deposits are non refundable for all orders.
AVAILABILITY: Brenda Houston Designs does not guarantee the availability of any item and reserves the right to discontinue or change the technical specifications of its products in all categories at any time without notice. Should paper specifications change within wall coverings, Brenda Houston Designs will notify the client prior to production. Our standard lead time as follows:
Wall coverings - 8-12 weeks for production (may be longer for complex projects).
Furniture, Accessories, Lighting – 10-16 weeks for production.
DESIGNS: All designs within the collections are the sole propriety of Brenda Houston Designs in accordance with the United States Copyright Laws. Copying of Brenda Houston Collection‘s Intellectual Property is not authorized. A formal legal notice will be served to those using the designs without authorization and that Copying of the Company's Intellectual Property constitutes copyright infringement under the federal Copyright Act, 17 U.S.C. §501.
EXPEDITED ORDERS: Rush ordering is available for an additional cost subject to the classification category. Our expedited order time is 4-8 weeks for production of wall coverings and 8-10 weeks for furniture.
PAYMENT TERMS: We accept payment by credit card, check, and bank wire (with a fee) for international orders. For trade account orders we ask that payment be made by check or bank wire (with a fee). Delivery cannot be scheduled without full payment cleared. Please make checks payable to: Brenda Houston Designs 9804 Sota Grande, Plano, Texas 75025.
CANCELLATIONS: Cancellation must be made within 24 hours of confirmation of order or receipt of invoice. Orders cannot be cancelled after this grace period has passed. We cannot accept cancellation of rush orders once they have been confirmed.
SHIPPING: All shipments will be made via carrier of our choice, unless instructed in writing to use a specific carrier. All shipments are FOB Origin, Los Angeles, CA. Dallas, TX. Detroit, MI. Special handling requests and white glove delivery are subject to extra change.
RETURN POLICY: Custom products or modified versions of standard products are final sale and cannot be returned or exchanged.